Cancellation & Refund Policy

Last updated: [25 Nov 2025]

At Digital RKM, we aim to deliver high-quality digital products that offer immediate value. Since all our offerings are digital and instantly accessible, we follow a strict but fair refund policy as outlined below.

1. No Cancellation After Purchase

All digital product purchases (Excel templates, dashboards, trackers, automation files, reports, guides, etc.) are final and non-cancellable because:

Files are delivered instantly or within a short time frame.
Digital content cannot be “returned” once accessed or downloaded.

2. Refund Policy

Refunds are generally not provided for digital products. However, a refund may be considered only under the following conditions:

Eligible Refund Cases

A refund may be approved if:

The file you receive is corrupted or cannot be opened, and
– We are unable to provide a working replacement within 48 hours.
You were charged twice for the same product due to a technical issue.
You accidentally purchased the same product multiple times under the same account or email.

Non-Eligible Refund Cases

Refunds will NOT be provided in the following circumstances:

You changed your mind after purchase.
You no longer need the product.
You purchased the product by mistake.
You do not have the required software/tools to use the product (e.g., Excel, Google Sheets, Power BI, etc.).
You expected a function or feature not mentioned in the product description.
You downloaded the wrong file.
You downloaded the product successfully and later request a refund.

3. Product Support

If you face any issue accessing or using the digital product:

We offer 48-hour support to help resolve technical problems related to file access.

4. Refund Processing Timeline

If your refund is approved:

It will be processed within 7–10 business days to your original payment method.

5. Contact

For any product or refund-related concerns, contact:
Email: support@digitalrkm.com